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Insurance Coverage & Direct Billing

You may have an extended health insurance policy/coverage that may provide reimbursement or coverage for mental health services such as psychotherapy.

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I am able to submit eligible insurance claims electronically through TELUS Health (click here to check your insurer eligibility) and Sun Life Connect. I am also registered with Medavie Blue Cross for certain federal programs, including Veterans Affairs Canada (with authorization). Coverage and direct-billing availability vary plan by plan. For participating plans, this may allow your claim to be submitted directly after your appointment by our office, rather than requiring you to submit your receipt yourself.

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Coverage varies significantly between insurance plans, including which providers are covered, annual maximums, deductibles, co-payments, and the amount reimbursed per session. Insurance plans may list psychotherapy, psychology, and social work as separate benefit categories. Please confirm that your plan specifically covers services provided by a Registered Psychotherapist (RP).

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If your plan cannot be billed electronically, the card on file will be billed, and you will receive a receipt to submit to your insurance provider for reimbursement.

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Please note: Electronic claim submission does not guarantee that your insurer will cover the full cost of your appointment. Any service fees not covered by your plan remain the client's responsibility and will be billed directly to the card on file.

What should I ask my insurance provider?

When checking your coverage, ask whether your plan specifically covers services provided by a Registered Psychotherapist (RP) or psychotherapy services. 

 

You may also want to ask:

  • How much psychotherapy coverage do I have each year?

  • Is there a maximum amount covered per appointment?

  • Do I have a deductible or co-payment?

  • Does my plan allow claims to be submitted electronically by the provider?

  • Do I need a physician's referral before psychotherapy is covered by my plan?​

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